What is the “best” model?
Each model is suggested and appropriate for specific conditions, and there is no "best" model. Customers should choose the models based on their needs, also keeping in mind the installation conditions.
Which is the newest model of boilers?
Our new Room-Sealed Condensing model.
Which is the best model of boilers?
There is no "best" model. Each BIG boiler has been designed to suit a specific need. Choosing the correct model depend on a variety of factors, include home size, building standards, local climate...
What are the advantages of BIG boilers of other brands?
Manufactured in cooperation with Riello CE certification of the boilers The only available boiler with free installation kit Support of the largest service network in Iran Warranty backed by the largest spare parts distribution network in Iran Highest efficiency and lowest operating cost of any available boiler Largest range of models to choose from
Is it possible to use two simultaneous showers?
Yes, by using the BIG boilers with built-in storage.
Do BIG boilers work with LPG cylinders?
Yes, however please consult a certified BIG professional first.
What is the difference between a room-sealed boiler and a regular boiler?
The major difference is that in room-sealed boilers the combustion happens in a closed chamber and both the exhaust and air intake is done by the special dual chimney provided by BIG. Whereas in regular or open boilers the air required for combustion is provided from the installation area.
Will this type of boiler, in case of an electrical black-out, still be safe despite the fan not working?
Yes, in the case of electricity cut-off these boilers automatically go to stand-by and stop functioning.
What are the advantages of BIG room-sealed boilers over other available brands?
Have the optional Iranian Standard CE certification Engineering Society's approval Certified by the Research Center of the Ministry of Housing
Does this model have the approval of the Gas Company and Engineering Society?
Yes, BIG boilers are the only boilers in Iran that are certified by the Research Center of the Ministry of Housing.
Are a lot of changes required to switch from a traditional central heating systems to these modern boilers?
Yes, the piping needs to be changed in order to connect the heating circuit to the boiler instead of the central heating system.
What does the free installation include?
Installation of the boiler on the wall and the connection of the water, gas, electricity and chimney to the boiler using the included kits
How do the heating and sanitary hot water circuits function?
Heating and Sanitary Water: The boiler provides the hot water for the heating circuit continuously and as required. When sanitary water is required, hot water to the heating circuit is temporarily cut-off and sanitary hot water is provided by mean of a three-way valve and a secondary heat exchanger Only Sanitary Water: similar to the function of an instant water heater, the boiler only provides instant and continuous hot water as required, returning to a standby mode when the hot water tap(s) are closed.
Is it possible to use a combi-boiler for two floors?
Yes, but authorized serviceman approval is needed.
What are the advantages of BIG boilers over traditional heating systems?
Independence from other residential units No additional cost associated with traditional central heating systems Easy access to the boiler for temperature setting (usually in the kitchen) High efficiency and reduction of operating costs Lower maintenance costs
Can BIG boilers be used with underfloor heating or fan coils?
Yes. Please arrange a free consultation before making your purchase.
How often does the boiler need to be treated for build-up?
This depends on the water quality and mineral content in the area.
Is the use of these boilers suggested in areas with high mineral content in the water?
Yes. Two heat exchanger models should be used.
What is the best way to prevent build-up in the heat exchanger?
Purchasing the correct model, and installation of appropriate filters before the boiler.
How can a suitable model be chosen before purchase?
By contacting BIG's contact center (021-51011) and receiving free over the phone or on-site consultation.
Which models are more appropriate for an area with high mineral content in the water?
Models with two heat exchangers
How long is the warranty for BIG boilers and what are the conditions?
24 months, after installation by a certified BIG servicemen/installer.
Can low water pressure models be use in areas without city water piping?
Yes, but requires the water reserve/storage to be at least 2 meters higher than the water heater.