Our high-tech, central contact center handles over a million toll-free calls from customers each year, in addition to conducting customer satisfaction surveys and service network quality controls. It also logs suggestions and feedback from customers and offers them advice on products, installation, repairs and even remote troubleshooting.
Thirteen regional service centres, covering 650 cities and employing over 6,000 certified servicemen, ensure that our products – and our reputation as the trusted market leader – are maintained in over 10 million Iranian homes.
With the largest spare parts distribution network in Iran, dispatching over 4,000 items, directly managing every aspect of the logistics until it is in the hands of our authorized parts dealer or service shop. The long life of our continuously evolving range of products leads us also to maintain certified spare parts and service bases for our older models.